Challenge:

A technology firm faced the daunting task of digital transformation. Key to this endeavor was the tech overhaul, and mastering the art of change management – a blend of strategy, process, and tools essential for steering the organization through new technological landscapes and work methodologies. This journey was about reshaping the company's culture to thrive in a rapidly evolving digital world.

Our Role:

We outlined the exact changes affecting every employee tier, gauged the emerging skill and training demands, and strategized for potential job shifts. We crafted a training regime, arming employees with the necessary skills and knowledge for the new digital tools and processes. Key to our strategy was fostering a culture ripe for continuous learning, adaptability, and innovation.

Outcome:

By streamlining operations, automating tasks, and minimizing errors, the company saw improvements in operational effectiveness. This newfound efficiency optimized customer interactions, leading to heightened satisfaction and loyalty. This agility paved the way for groundbreaking innovation – new market forays, fresh product lines, and cutting-edge business models.

Challenge:

A telecommunications company launched an ambitious lead management initiative, sparking shifts in sales attribution and, consequently, employee compensation structures. This evolution in sales attribution presented a complex puzzle: balancing fairness in commission while embracing a more holistic view of sales contributions, across all sales and marketing channels.

Our Role:

We made the contribution of each channel to lead conversions transparent, implemented new compensation models that acknowledged every touchpoint's cumulative impact. We addressed agents' concerns and demystified the new attribution model, to provide clarity and gain buy-in. Our support extended to tailored training, equipping sales agents with needed skills.

Outcome:

Lead quality was elevated by unifying data and applying stringent qualification standards, ensuring that only the most promising leads reached the sales teams. Predictive analytics and cross-channel interaction tracking, boosted conversion chances. This strategic overhaul optimized lead management and fostered a culture of adaptability and excellence in sales processes.

Challenge:

The startup company faced a pivotal moment: redefining their work culture, core values, operational strategies, business methodologies, and long-term vision. Their ambition? To future-proof their operations and to align them with a grand vision of making a lasting, positive impact on the world. The company needed outside-in perspective on a broad spectrum of topics.

Our Role:

We facilitated a series of 'Art of the Possible' offsites for the executive team, turning them into crucibles of innovation and strategic development. Our role was to facilitate brainstorming and development of all critical areas needing a revamp. By injecting a fresh, cross-industry perspective, we ensured that their vision was introspective, feasible, and globally competitive.

Outcome:

The client team emerged satisfied and inspired, equipped with the tools and strategies to make a meaningful, global impact. This journey marked a transformation and a renaissance for the company, setting a new benchmark in their corporate evolution. The corporate identity was repositioned in the market and reenergized their entire organizational ethos.